Shipping and delivery
Shipping costs and times
Canary Islands
FREE EXPRESS SHIPPING on all orders. Delivery time 1-4 business days .
Tenerife (Santa Cruz and Laguna)
Delivery in less than 2 hours for €4.99 for orders placed between 10:00 and 19:00 Monday to Friday and between 11:00 and 13:00 on Saturdays and Sundays. Subject to item availability depending on the branch.
Check available areas:
Peninsula and Balearic Islands
FREE standard SHIPPING on all orders. Shipping time 3-12 business days for free standard shipping.
FREE SHIPPING to pick-up point for all orders. Shipping time 3 to 12 business days.
Express Shipping 16.95€.
Shipping time 2 to 5 business days for Express shipments.
Europe
Standard shipping costs €4.95 for orders under €150, FREE SHIPPING for orders over €150. Shipping time 5-25 business days for free standard shipping depending on country and customs.
Express Shipping 24.95€. Shipping time 3 to 10 working days.
Rest of the world
Standard shipping costs €9.95 for orders under €200 and FREE SHIPPING for orders over €200
Shipping time 7 to 40 business days.
Express shipping costs €49.95. Delivery time is 4 to 12 business days.
More information about shipping
Standard shipments, both national and international, are handled by Correos or its counterpart in the destination country. For express shipments, depending on the destination, Correos or its counterpart or DHL Express will be used.
All orders are covered by additional shipping insurance, which protects them from possible damage or loss that may occur during the transport process. ECRU is responsible for reshipping the order at no additional cost to the customer. Please note that a new product cannot be reshipped until the carrier confirms that the package has been lost. Orders shipped outside Europe may incur taxes and customs charges.